At Boatstuning.com, we want your shopping experience to be pleasant and satisfying. If for any reason you are not happy with the products you purchased, please follow the steps below to return your items in accordance with European legislation.

1. Right of Withdrawal

According to European Union legislation, you have the right to return products purchased within 14 calendar days from the receipt of the items, without the need to provide a reason. This right applies to all products purchased from Boatstuning.com, except for those excluded by law (customized products, perishable items, etc.).

2. Return Conditions

To return a product, the following conditions must be met:

• The product must be in new condition, fully functional, and in its original packaging, with no signs of wear.
• All accessories, labels, and original documentation must be returned along with the product.
• Returns can only be made from European Union member countries.

3. How to Return a Product

• Send an email to info@boatstuning.com.
• You will receive instructions on how to return the product.
• Return shipping costs will be borne by the customer, except in cases where the product is defective or was delivered incorrectly.

4. Refund Process

After receiving and inspecting the returned product, we will process the refund of the amount paid, excluding delivery costs, within 14 calendar days. The refund will be made using the same payment method used for the purchase, unless otherwise agreed.

5. Exceptions

We do not accept returns for the following products:

• Customized or made-to-order products.
• Opened or non-returnable items for hygiene reasons (e.g., personal protective equipment, opened electronic products).
• Products that have been used or damaged by the customer.

6. Defective or Incorrect Products

If you have received a defective or incorrect product, please contact us immediately, and the return will be processed at no additional cost to you. We will replace the product or offer a full refund, according to your preference..